This is the official site
https://prudentplus.in is a
service application owned and managed by the Prudent Insurance Brokers Private Limited (“Company”, here in
referred as Prudent), a company duly incorporated under the laws of India and is a registered with Insurance
Regulatory Development Authority of India with a Composite Broker Certificate of Registration number 291.
Prudent Insurance Brokers Private Limited takes customer complaints very seriously and strives to
- Investigate each complaint competently, diligently and impartially.
- Assess each complaint fairly, consistently and promptly with respect to subject matter, whether it should
be upheld and what remedial action or redress may be appropriate.
- Offer redress or remedial action when appropriate.
- Explain to the complainant promptly and, in a way that is fair, clear and not misleading, its assessment
of the complaint, its decision on it and any offer of remedial action or redress; and
- Comply with IRDA of India requirements. Prudent endeavour to resolve all complaints within 14 workings
days from the date of receipt and to keep complainants periodically updated on the status of their
complaints. How Can a Complaint Be Lodged: We encourage customers to talk to Accounts Service/Relationship
Manager as 1st point of contact, respective head of department as 2nd point of contact for the prompt
attention on any issue raised by them. In case the customer is still aggrieved in any way, he/she may
lodge complaint using any of following methods:
a. Through Emails can be sent at complaint@prudentbrokers.com. Please write “COMPLAINT”
in the subject header field with the specific area of concern so that complaint is flagged and gets
immediate required attention.
b. Through Phone Call Customer may call compliance officer at +91 022 - 3306 6000 (Extn. 6059). However,
this methodology of customer complaint is discouraged, as specific details are pre-requisite in order to
investigate your complaint. What happens on receipt of your complaint by Prudent Insurance Brokers?
- Prudent will acknowledge receipt of your complaint through email in 24 hrs of working day.
- Upon receipt, your complaint will be forwarded to relevant officers who will investigate and assess your
complaint diligently, fairly and promptly.
- Prudent will make efforts to address your matters with respective Insurance company and TPA for
processing in case of health insurance and come up with conclusion after investigation within 14 working
days from the date of receipt of complaint. However, Page 2 of 2 depending on the nature of complaint,
investigation may take more than 14 working days.
- Prudent will keep complainant posted on the progress in accordance with IRDA’s regulation.
- After successful completion of investigation, final response with findings and resolution will be sent to
complainant by the relevant matter handling officer. If you are still dissatisfied with the outcome:
Should you remain dissatisfied with Prudent’s final response and respective Insurance company / TPA’s you
have the right to have your complaint reviewed independently by the Insurance Regulatory & Development
Authority of India. To write to the Authority, Complainants are requested to submit complete details of
the complaint as required in the complaint registration form put on the IRDAI website –
policyholder.gov.in.
Click here
to download the Complaint Registration Form. Without the required information called for in the Complaint
Registration Form, IRDAI will not be in a position to register the complaint. Apart from the above
options, if it is felt necessary by the complainant to send the communication in physical form, the same
may be sent to IRDAI addressed to: General Manager Insurance Regulatory and Development Authority of India
(IRDAI) Policyholder's protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.
Login